Unlike other restaurants, being in the middle of the river, we cannot attract “walk-in” trade.
Credit card details are taken on booking.
For bookings of 8 or more adults, a 50% deposit is taken on booking. Should anyone in a larger party cancel within 7 days of departure, a 50% cancellation fee will be payable.
For smaller bookings, nothing is rung through on your credit card unless you fail to give notice of cancellation by telephone at least 48 hours before the due departure time. In this case a 50% cancellation fee will be charged to your card.
Public cruises run subject to private charter bookings and minimum numbers (8 adults). We will not cruise in unsafe conditions (usually only very strong winds or serious storms – we probably only postpone cruises once or twice a year on average).
A $500 deposit will secure a date.
You have 3 days from confirmation of receipt of the deposit to change your minds and cancel the booking.
After this time, your deposit will only be refunded at our discretion (usually if we succeed in re-booking the boat for the same date and time for the same or more passengers).
Our prices include reasonable cleaning of the boat. The occasional glassware breakage and accidental spillages or stains are par for the course. However, the deposit is kept as a bond which is only released in the absence of serious, intentional or reckless damage or breakages. In addition, whilst we take reasonable steps to ensure payment from guests on a pay-as-you-go bar, should any of your guests leave without paying for their drinks, these sums will also be deducted from the bond.
Final numbers and payment are due 14 days prior to departure. Any increase in numbers after that time will be charged in full, regardless of whether fewer guests arrive on the day.
All charter durations commence and conclude at the Noosa Marina. Water pick-ups from your resort jetty or from other Noosa jetties can be arranged, subject to numbers and logistics.